1. Conditions for Returns and Exchanges:
- The product is the wrong model or the quantity is incorrect.
- The product is damaged beyond repair or has a manufacturer’s defect.
- The product must be unused.
- The product must have all original invoices and related documents.
2. Return and Exchange Period:
- The return period for industrial valve products is 30 days from the date of purchase.
- In the case of a technical defect from the manufacturer, the return period may be extended according to the manufacturer’s regulations.
3. Return and Exchange Process:
- Customers must contact Viva’s customer service department to inform them about the return of the industrial valve product.
- Customers should provide detailed information about the product, the reason for the return, and all relevant documents.
- A customer service representative will assist the customer throughout the return process.
- After Viva confirms and approves the return, the customer will be guided on how to return the item and receive a new product or the corresponding refund.
4. Return Limitations:
- Used industrial valve products or those damaged due to user error cannot be returned.
- Industrial valve products without a purchase invoice or related documents cannot be returned.
5. Customer Rights:
- Customers have the right to return or exchange industrial valve products within the specified time and conditions.
- If an industrial valve product is damaged due to a technical defect from the manufacturer, the customer has the right to a free repair or a new replacement product.
We recommend that customers carefully read this industrial valve product return and exchange policy and contact Viva’s customer service department for more detailed information and assistance with the return process.
VIVA INDUSTRIAL EQUIPMENT AND ENGINEERING., JSC
- Add: Apartment 20 – Building B – C30 Army Group Supplies Department, Ha Dinh Ward, Hanoi City, Vietnam 11409
- Phone: 0965 925 563
- Email: vangiare.vn@gmail.com
View more: Viva’s Shipping Policy page
