GENERAL TERMS AND CONDITIONS OF TRANSACTION

Article 1: Introduction

The website en.vangiare.vn is an e-commerce sales channel owned and operated by VIVA INDUSTRIAL EQUIPMENT AND ENGINEERING., JSC.

• Full Name: VIVA INDUSTRIAL EQUIPMENT AND ENGINEERING JOINT STOCK COMPANY
• Head Office Address: Apartment 20 – Building B – C30 Army Group Supplies Department, Ha Dinh Ward, Hanoi City, Vietnam
• Business Registration Certificate No.: 0110017856 issued by the Department of Planning and Investment of Hanoi City on June 2, 2022.
• Tax Identification Number: 0110017856
• Phone Number: +84-393.573.904
• Support Email: vangiare.vn@gmail.com

Article 2: General provisions

1. Acceptance of Terms: By accessing and conducting transactions on the website en.vangiare.vn, you confirm that you have read, understood, and agree to all the terms and conditions stipulated on this page.

2. Changes to Terms: We reserve the right to change, modify, add, or remove any part of these Terms and Conditions at any time. The changes will take effect immediately upon being posted on the website without prior notice. Please check this page regularly to stay updated on our changes.

Article 3: Customer account

1. To perform certain transactions, you may be required to register for a member account.
2. You are responsible for providing complete, accurate, and up-to-date information when registering for an account.
3. You must maintain the confidentiality of your password and account and are solely responsible for all activities that occur under your account.

We are not liable for any loss or damage arising from your failure to comply with this regulation.

Article 4: Ordering process and order confirmation

1. Ordering Process:

• Step 1: Customers search for and select their desired products.
• Step 2: Customers view product information and add items to the cart.
• Step 3: Customers enter delivery information and a discount code (if any).
• Step 4: Customers choose a payment and shipping method.
• Step 5: Customers review the order information and complete the order.

2. Order Confirmation: After you complete your order, the system will send an order confirmation email to the email address you provided. An order is only considered accepted when we send a second confirmation email stating that the product has been processed and is being prepared for delivery.

Article 5: Pricing, payment, and invoicing

Pricing:

• The prices listed on the website are the final selling prices, inclusive of Value Added Tax (VAT).
• Product prices do not include shipping costs. Shipping fees will be calculated and displayed on the checkout page.

Payment Methods: You can pay using the following methods:

• Cash on Delivery (COD).
• Bank Transfer.
• Online payment gateways [e.g., VNPAY, Momo, ZaloPay, etc.].

Invoicing: We are responsible for issuing a financial invoice (VAT invoice) upon customer request. Please provide complete invoicing information (Company Name, Address, Tax ID Number) on the checkout page or contact our customer service department directly.

Article 6: Shipping and delivery

1. Delivery Area: We support nationwide delivery.
2. Estimated Delivery Time:
   • Within Hanoi City: 1 working days.
   • Suburban areas and other provinces: 7 working days.
   • Note: Delivery times may vary depending on weather conditions, traffic, and other objective factors.
3. Shipping Fee: The shipping fee is calculated based on the order’s weight and delivery address and will be detailed before you complete your payment.
4. Goods Inspection: You have the right to inspect the products upon delivery. If you find that a product is damaged, incorrect, or not as described, please refuse to accept the delivery and contact us immediately.

Article 7: Return and refund policy

Please refer to our [Return and Refund Policy] page for detailed information regarding the conditions, timeline, and process for returning products.

Article 8: Personal information protection

We are committed to protecting your personal information in accordance with legal regulations. Please see our [Privacy Policy] page for more details.

Article 9: Intellectual property rights

All content on this website, including but not limited to text, designs, graphics, logos, and images, is the property of VIVA INDUSTRIAL EQUIPMENT AND ENGINEERING., JSC and is protected by the intellectual property laws of Vietnam. Any act of copying, modifying, distributing, or using for commercial purposes without our written consent is illegal.

Article 10: Limitation of liability

1. We strive to provide the most accurate product information. However, in some cases, there may be minor errors, which we will promptly correct upon discovery.
2. In no event shall VIVA be liable for any indirect, incidental, or consequential damages arising from the use or inability to use this website.

Article 11: Complaint and dispute resolution

1. All complaints and disputes arising from or related to transactions on the website en.vangiare.vn will be resolved through negotiation and reconciliation.
2. In the event that a resolution cannot be reached through negotiation, the dispute will be submitted to the competent People’s Court in Hanoi City for resolution in accordance with the laws of Vietnam.

Article 12: Governing law and jurisdiction

1. If any provision in this document is declared invalid by a competent court, that provision will not affect the validity of the remaining provisions.
2. These Terms and Conditions are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.